In measuring care services we talk about data, business intelligence, metrics and key performance indicators all of the time but in doing so, we may be inadvertently referencing them synonymously when they are different, or we may be creating confusion through setting them in the wrong context, thereby talking erroneously.

To measure any difference Frailty icare makes us need to understand the above in more detail and be able to set them in the context of the system or an individual.  We need to know the qualitative and the quantitative [the data], be able to analyse this within the context of service delivery [the business intelligence] and above all we need to know the people; both those receiving care [metrics] and those providing it [key performance indicators].

Without measuring it is impossible to demonstrate success or develop robust strategies because it depends upon setting a baseline and having something to track. The metrics agreed for Frailty icare are quantifiable and trackable and have been agreed by national and local frailty leads and experts whereas the KPIs are related to the Care Closer to Home Frailty icare programme.

Using the Frailty icare measures can support local areas set appropriate goals, develop plans to reach them and provide a means for evaluating progress that in time provides a historical record of performance, which could be helpful for a long time to come.